Privacy Policy

Last Updated: December 1, 2024 | Effective Date: December 1, 2024

1. Who We Are

TexRouter LLC ("TexRouter", "we", "us", or "our") is a Texas-based e-commerce company selling routers and network equipment online. We are headquartered at 1234 Network Blvd, Dallas, TX 75201, USA. You can reach our Privacy Team at privacy@texrouters.online or by calling 1-800-555-0199.

2. Information We Collect

We collect the following categories of personal information:

• Identity Information: Full name, billing address, shipping address.
• Contact Information: Email address, phone number.
• Payment Information: Credit/debit card details (processed securely via Stripe or PayPal — we do not store full card numbers).
• Order Information: Products purchased, order history, delivery preferences.
• Device & Usage Data: IP address, browser type, pages visited, time on site, referring URLs (collected via cookies and analytics tools).
• Communications: Emails, chat logs, or phone calls with our support team.

3. How We Collect Your Information

• When you create an account or place an order
• When you subscribe to our newsletter or promotions
• When you contact our customer support team
• Automatically through cookies and tracking technologies on our website
• From third-party services like Google Analytics, Facebook Pixel, and payment processors

4. How We Use Your Information

We use your information to:

• Process, fulfill, and ship your orders
• Send order confirmations, tracking updates, and receipts
• Respond to customer service inquiries
• Send promotional emails (with your consent — you may unsubscribe at any time)
• Improve our website, products, and services
• Detect and prevent fraud and unauthorized transactions
• Comply with legal obligations under Texas and federal law
• Serve relevant ads through Google Ads and Meta Ads platforms

5. Google Ads & Advertising Disclosures

We use Google Ads to advertise our products. Google may use cookies, pixel tags, and similar technologies to serve ads based on your prior visits to our website. You may opt out of personalized advertising by visiting www.google.com/settings/ads or by using the NAI opt-out tool.

We comply fully with Google's advertising policies, including restrictions on data collection, retargeting, and remarketing.

6. Cookies and Tracking Technologies

We use the following types of cookies:

• Essential Cookies: Required for the website to function (shopping cart, login sessions).
• Analytics Cookies: Google Analytics to understand how visitors use our site.
• Marketing Cookies: Google Ads and Meta Pixel for advertising purposes.
• Preference Cookies: To remember your settings and preferences.

You can manage cookie preferences through your browser settings. Disabling cookies may affect site functionality.

7. Sharing Your Information

We do NOT sell your personal data. We may share your information with:

• Payment processors (Stripe, PayPal) to complete transactions
• Shipping carriers (FedEx, UPS, USPS) to deliver your orders
• Email service providers (for sending transactional and marketing emails)
• Analytics providers (Google Analytics)
• Advertising platforms (Google, Meta) for ad targeting purposes
• Law enforcement when required by law or court order

8. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy. Order records are kept for 7 years for tax and legal compliance. You may request deletion of your account and associated data at any time (subject to legal retention requirements).

9. Your Rights

Depending on your location, you may have rights including:

• Access to your personal data
• Correction of inaccurate data
• Deletion of your data ("right to be forgotten")
• Opt-out of marketing communications
• Data portability
• Opt-out of sale of personal information (under CCPA for California residents)

To exercise your rights, email us at privacy@texrouters.online.

10. Children's Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child has provided us personal data, we will delete it immediately.

11. Security

We use industry-standard SSL encryption (HTTPS) on all pages. Payment data is processed through PCI-DSS compliant payment processors. We implement technical and organizational measures to protect your data against unauthorized access, alteration, or destruction.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing any personal information.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our website after changes constitutes acceptance of the updated policy.

14. Contact Us

For privacy-related inquiries:
📧 privacy@texrouters.online
📞 1-800-555-0199
📍 TexRouter LLC, 1234 Network Blvd, Dallas, TX 75201, USA